Software 21 is as fully dedicated and committed to providing the most
comprehensive and effective Customer Care program possible, as
it is to developing industry leading Adaptive Enterprise solutions.
As a necessary compliment to outstanding software, is a well devel-
oped and executed enterprise preparation plan along with user training and management education. Software 21's Customer Care program consists of seven elements which covers the development of a
FlexGen 4 - AE Implementation Plan, Education, Integration and long-term
Upgrades and Software Enhancements. Bringing 21 years of experience to software implementation and support, highlights the need
to focus clearly on Planning, People, Process and overall Systems
Integration to assure rapid implementation payback and long-term
At a summary level, Software 21 organizes its Customer Care delivery process around four primary elements. These elements are designed to assure that each company is properly prepared to receive new
software, people are thoroughly educated to use it, and that the enterprise, being viewed as a technology " Ecosystem", embraces a plan
to keep all of the supporting elements current and fully functioning.
at the highest level of business performance and efficiency.
Implementation Planning - The Roadmap to Success The first step to successfully implementing any enterprise level
solution like FlexGen 4 - AE is developing a detailed, scheduled
and resource loaded Implementation Plan. This plan must include
specific agreed upon benchmarks and project milestones laying out
each step of the conversion. A project leader should be assigned
overall project responsibility and authority to keep the process
moving and on schedule. Software 21 will provide a detailed plan
outlining all the necessary steps to be considered from beginning
to end of the FlexGen 4 - AE implementation process.
Education - Knowledge that Pays Big Dividends Software 21 Customer Care consultants participate in the preparation and delivery of a comprehensive training curriculum geared
specifically to each companies personnel and management require-
ments. All FlexGen 4 - AE users are thoroughly trained in its overall functionality and integration, coupled with specific in depth training on
programs and processes which are deployed within their organizational area or departments. Management receives top level education which includes a FlexGen 4 - AE Introduction, where their enterprise
benefits will be derived and methods for best optimizing company
wide Business Intelligence to make well informed business decisions
and operating strategies.
Systems Integration - Binding the Ecosystem together A Customer Care discipline that Software 21 excels in, is the effective
integration of all the necessary enterprise components typically found
in manufacturing companies today. FlexGen 4 - AE acts as the
integration focal point around which all remaining technologies and
business processes must be woven. Many third party software tools
such as CAD/CAM, Microsoft Office and newly deployed web ser-
vices must seamlessly and easily work together delivering enterprise
data and strategic business information on demand. No enterprise data
can be overlooked or unavailable to management, if the full benefit and
payback of FlexGen 4 - AE is to be realized.
Upgrades and Enhancements - Keeping all Systems Optimized Once the initial FlexGen 4 - AE implementation process is complete,
a long-term support service is provided through Software 21's
Customer Care program. One of the defining characteristics of technology as we've come to support it, is the unyielding pace of change.
Software 21 provides a comprehensive long-term strategy designed
to keep not only FlexGen 4 - AE robust, relevant and process efficient but all the supporting technologies as well. As platform software
from Microsoft evolves, automated data collection improves and hardware components become faster and more productive, a service is
needed to periodically upgrade and seamlessly enhance all the working
parts of a typical FlexGen 4 - AE installation. This service might
explain why many FlexGen 4 - AE customers have been with
Software 21 for approaching 21 years.