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                           Customer Care Plans designed to be cost effective 
                            and allow your company to implement FlexGen 4 - AE 
                            fast and on budget.
                           From Project Management to staff training and education,
                            Software 21 can provide all the customer support services 
                            your company will require to implement FlexGen 4 - AE. As
                            a part of your software investment, we include many of the
                            implementation tools typically required to guide your com-
                            pany through the entire implementation process. Some of
                            the tools included are: 
                          
                            
                            
                              |   | 
                                 | 
                              Training Tutorials | 
                             
                            
                              |   | 
                                | 
                              Online Documentation | 
                             
                            
                              |   | 
                                | 
                              Implementation Plan | 
                             
                            
                              |   | 
                                | 
                              Business Process Flow Charts | 
                             
                            
                              |   | 
                                | 
                              Intuitive Help - Software | 
                             
                            
                              |   | 
                                | 
                              FlexGen 4 - AE User Guides | 
                             
                           
                          FlexGen 4's software features and on line document-
                            ation are easy to learn and provide you with help
                            when you need it. 
                          Software 21 has bundled several packages of generic implementation services designed to get a new FlexGen 4 - AE customer up and running fast and efficiently. Included is training
                            on the many FlexGen 4 - AE software features available and
                            how best to use them. Hands on review of the many business
                            practices and methods typically implemented to control and
                            manage a new implementation. Pricing of these generic services are as follows: 
                           
                          
                            
                              | No. of FlexGen 4 Users  | 
                                | 
                              Service Fees | 
                             
                            
                              •  | 
                              10 | 
                              •  | 
                              $5,000 - plus expenses | 
                             
                            
                              •  | 
                              20 | 
                              •  | 
                              $10,000- plus expenses | 
                             
                            
                              •  | 
                              30 | 
                              •  | 
                              $12,500- plus expenses | 
                             
                            
                              •  | 
                              Unlimited | 
                              •  | 
                              Needs to be Quoted | 
                             
                            
                              |   | 
                              * Billing    rate is $125.00 per hour.  | 
                               
                           
                           
                          Please view the Customer Care link for more service details.                          
                           
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