The FlexGen 4 - Enterprise Knowledge Base
is a business intelligence resource which
is gathered, filtered and stored to support
general enterprise analysis and decision
making. This resource information is acquired
through a broad array of FlexGen 4 modules,
including Customer Service, Customer Call
Center, Supply Chain Management and Quality
Assurance, to name a few. The focus of
this information gathering process is
the collection of non-metric business
intelligence stemming from conversations,
observations, test results, process compliance
and customer research.
The Enterprise Knowledge Base is a tremendously
valuable resource for managers and executives
who are analyzing complex issues and problems
affecting the business. Managers often
require broad and comprehensive views
into past actions, problems, trends and
solutions to understand appropriate cause
and effect. With this powerful business
resource available, managers can easily
query on topics of interest and, based
on complete and actionable information,
be better prepared to make well informed
operating decisions.
Enterprise wide Decision Support Services
remain a prime focus of ongoing product
development at Software 21 because of
its inherent value to informed decision
making and empowering the Adaptive Enterprise.
By utilizing
the extensive Enterprise Knowledge Base,
managers can:
- Solve critical enterprise problems
and challenges based on reliable, accurate
and timely business facts and information,
thereby assuring the most beneficial
results possible.
- Provide valuable and strategic information
to executives to better manage high-level
business development and enterprise
planning and execution.
- Enhance bottom-line results by driving
better product decisions, highlighting
Supply Chain inefficiencies and reliability
issues, plus developing new business
service recommendations to increase
customer satisfaction and retention.
- Validate the effectiveness of business
decisions made or strategies executed
based on business intelligence corroborating
success or failure.
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