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» Customer Call Center

FlexGen 4 Customer Call Center provides the tools needed to manage prospect inquiries, customer problems and order requests, contract and field service information and a knowledge base of issues and resolutions. The Customer Call Center offers a single integrated database containing all the customer contact information needed to address customer issues and requests efficiently. The Customer Call Center allows you to track each customer inquiry, communicate action items to specific sales reps and assure closure to potential new business. When customers have product issues or questions, the Customer Call Center can pass the information over to technical support for rapid resolution.

The Customer Call Center is a great source of knowledge base information which tracks calls pertaining to product issues, failures, improper shipments or other customer problems requiring immediate attention. Based on information collected in the knowledge base, remedial action can be implemented to prevent similar problems in the future. The Customer Call Center is also a focal point for all customer requested Return Material Requests (RMA's) and billing adjustments. The Customer Call Center can be plugged in to the Back Office module for complete on line access to AR records and credit profile data maintained on each customer and prospects.

The FlexGen 4 Customer Call Center will allow you to:

  • Enhance your level of customer service by providing all the resources needed to respond quickly to inquiries, problems and opportunities.

  • Log all customer and prospect contacts according to the nature of the call.

  • Track the history of each problem and attempted resolution including when recorded, nature of the problem, who worked on it and what was the recommended solution.

  • Enhance your management of parts orders, warrantee and maintenance contracts, dispatch scheduling and RMA's .
FlexGen 4-AE
Enabling the
Adaptive Enterprise
Enterprise Resource
Customer Relationship
Prospect Management
Customer Management
Estimating / Quoting
Customer Call Center
Sales Order Management
Avalara Portal
Complimentary Product Matrix
Channel Analysis / Commissions
Sales Price Administration
Post Sales Management
Return Material Authorization
Quality Assurance
Electronic Forms
Accounts Receivable
Decision Support Services - CRM
Customer Service Web Portal
Supply Chain
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