Return Material Authorization - ( RMA's ) available in FlexGen 4 CRM, assures that every item returned to your company for service, repair or exchange is properly tracked and accounted for. Once an RMA number is assigned, every step involved in the rework process or exchange is electronically documented
and tracked including customer, parts, dates, issues and upgrade procedures when required. When design or engineering problems are discovered, they are automatically fed to Quality and management for tracking and accountability. When items are under warranty or require billing for services performed, a comprehensive warranty / billing management system is available.