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FlexGen 4 Customer Management facilities
are designed to enhance the experience customers
have with your company. By developing an
accurate and current customer profile, you
will know who the key customer contacts
are and what the product of preferences
and pricing options are for them. A detailed
history of all products purchased, sales
volumes and discounts, complimentary options
and other customer services provided, will
assure a smooth and professional customer
engagement.
Customer preferences and business profiles
are maintained to help offer special customer
promotions and incentives to encourage
additional value added sales and services.
Where products require warranty and special
field installation or periodic maintenance,
Customer Management will assure the visibility
and follow up to the obligation and resulting
selling opportunity.
With FlexGen 4's
Customer Management environment you will:
- Maximize your selling opportunities
and improve the effectiveness of you
sales organization.
- Provide a smooth well managed customer
transaction every time.
- Develop and analyze revenue opportunities
and campaigns directly related to customer
needs and requirements.
- Provide invaluable information to
the corporate customer call center enhancing
the quality of your customer service.
- Begin to establish selected customer
attributes used in FlexGen 4's
self service web based applications.
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