Comprehensive
Customer Relationship Management begins
before a typical prospect even becomes
a customer. FlexGen 4 Prospect Management
tools allow you to collect vital prospect
information, on line and available to
everyone involved in the early stages
of the sales cycle. Requests made by your
prospect regarding product information,
pricing, terms and availability are easily
documented for correspondence and subsequent
follow up.
Prospect Management extends to the initiation
of formal Prospect Estimating and Quoting
of prices and delivery for both standard
and custom products. As a result of managing
prospect activity on line, an assessment
of prospect conversion to customer, product
value, product lines purchased and average
days to closure, can be easily reviewed
for sales effectiveness.
FlexGen 4 Prospect Management also allows
you to convert Prospects to Customers
retaining both the historical and profile
information needed to establish a quality
customer service relationship for the
future.
By implementing
Prospect Management you will:
- Know where your prospect opportunities
are derived from and what marketing
programs or campaigns are the most effective.
- Begin to develop a smooth and effective
communication link between your valued
future customer and current customer
community.
- Analyze the reasons for both winning
and losing new business opportunities.
- Develop and transmit a variety of
prospect requested information including
product specifications, quotes and warranty
information.
- Retain a detailed history of all prospect
contacts and action items on line for
enhanced customer service.
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