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Complimentary Product Matrix is a set of
utilities designed to provide your customers
with buying information which extends beyond
individual items to product families, bundled
offerings, services and systems. For customers
buying sophisticated or complex products,
you will be able to present more complete
and useful matching of product combinations
and features enhancing the final product
configuration. The customer will be better
served with a more beneficial purchase,
while you will have an extended sales opportunity
for more products. This system will allow
you to set up relationships between selected
parts, develop special pricing, identify
non complimentary relations, and enhance
the overall sales experience of your customers.
Sales administration will benefit by
having important product and technical
information at their finger tips when
servicing customers in the buying process.
The ability to forecast future sales revenue
will be improved by providing detailed
groups and families of products and services
which more accurately represent the buying
characteristics of your customers. By
designing the buying process around this
matrix, you will also begin laying a foundation
for new web services in support of "Self
Service Buying" as it becomes a reality.
More and more on line customer service
and buying activity is migrating to the
web, due to it's ease of use, availability
and administrative efficiency.
You will benefit
by implementing FlexGen 4's Complimentary
Sales Matrix system through:
- Providing superior customer assistance
throughout the complete buying cycle.
- Extending the direct sales opportunity
for additional value added sales services
and upgrades.
- Easing the administrative tasks of
keeping track of complicated products,
pricing, post sale services and forecasts.
- Establishing the foundation for future
web based services and products to enhance
your customers buying experience.
- Establishing related data and product
configuration parameters in support
of FlexGen 4's Product Configurator
available in Sales Order Processing.
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